Refund and Returns Policy

Effective Date: July 1, 2023

This Refunds and Returns Policy outlines the guidelines and procedures for refunds and returns for products purchased from JacAri Creations (“we,” “us,” or “our”) through our online store at JacAriCreations.com (“Website”). We strive to provide excellent customer service and ensure your satisfaction with our products. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms outlined below.

1. Eligibility for Refunds and Returns: We accept returns and provide refunds or exchanges for products in the following circumstances:

• If the product you receive is defective or damaged upon arrival, you must contact us within 7 days of receiving the item to request a return or exchange. You may be required to provide photographic evidence of the defect or damage.
• If you receive an item different from what you ordered, you must notify us within 7 days of receiving the item. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.

2. Return Procedure: To initiate a return or exchange, please follow these steps:

• Contact our customer support team at JacAriCreations@gmail.com to inform us of your request and provide details about the issue.
• If applicable, provide photographs or other evidence of the defect, damage, or incorrect item.
• Our customer support team will guide you through the return process, including providing you with a return shipping address.
• Return the item(s) in their original condition, unused, with all tags and packaging intact. Ensure that you securely package the item(s) to prevent damage during transit.
• You are responsible for the return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).

3. Refund and Exchange Process: Upon receiving and inspecting the returned item(s), we will process your refund or exchange as follows:

• Refunds: If you are eligible for a refund, we will issue a refund to the original payment method used for the purchase within [number of days] days of receiving the returned item(s). Please note that it may take additional time for the refund to appear on your bank or credit card statement.
• Exchanges: If you are eligible for an exchange, we will ship the replacement item(s) to you within [number of days] days of receiving the returned item(s). We will handle any price differences between the original and replacement item(s) accordingly.

4. Non-Returnable Items: Unless they are defective or damaged upon arrival, the following items are generally non-returnable:

• Personalized or custom-made items that we created specifically for you.
• Intimate or sanitary goods (e.g., underwear, swimwear, earrings) due to hygienic reasons.
• Perishable goods or items with an expiration date.

5. Condition of Returned Items: Returned items must be in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns if the item(s) show signs of wear, damage, or alteration that were not present upon receipt.
6. Contact Us: If you have any questions or need assistance with the refund or return process, please contact our customer support team at:

JacAri Creations Address: PO Box 445, Farmington NH 03835 Email: JacAriCreations@gmail.com Phone: (315)503-8353

We are here to help and will strive to address your concerns promptly.

7. Changes to this Policy: We reserve the right to update or modify this Refunds and Returns Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on our Website.

Need help?

Contact us at jacaricreations@gmail.com for questions related to refunds and returns.